Refund policy

Return & Refund Policy

Last Updated: July 2026

At Snuggle Tots, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return.

1. Return Window

We offer a 30-day return policy, meaning you have 30 days from the date your order is delivered to request a return.

To qualify for a return, the item must meet the eligibility requirements outlined below.

2. Return Eligibility

To be eligible for a return, your item must:

Be unused, unworn, and in the same condition as received.
Include all original tags and packaging.
Be free from signs of wear, damage, stains, or alterations.
Be accompanied by proof of purchase or your order number.

Items that do not meet these requirements may not qualify for a refund.

3. How to Request a Return

To request a return, please contact our customer support team at:

Email: support@snuggletots.net

Please include:

Your order number
The reason for the return
Clear photos of the product (if damaged, defective, or incorrect)

Our support team will review your request and respond with the next steps.

4. Return Authorization

As Snuggle Tots works with trusted fulfillment partners, including CJ Dropshipping, all returns require prior authorization.

If your return request is approved, we will provide:

The correct return address
Return instructions
Any additional information required to process your return

Please do not send any items back without contacting us first. Returns sent without prior authorization may be refused or delayed.

5. Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives:

Damaged
Defective
Incorrect
Missing parts

please contact us within 48 hours of receiving your order.

Include:

Your order number
A description of the issue
Clear photographs of the product and packaging

Once verified, we will work with you to provide an appropriate solution, which may include a replacement, refund, or another suitable resolution.

6. Return Shipping Costs

If the return is due to:

A damaged item
A defective product
An incorrect item shipped by us

we will work with you to provide an appropriate solution in accordance with applicable consumer protection laws.

For returns requested due to a change of mind or customer preference, customers may be responsible for return shipping costs unless otherwise required by applicable law.

Original shipping charges (if any) are generally non-refundable unless the return is the result of our error or a defective product.

7. Non-Returnable Items

For hygiene, safety, or customization reasons, certain products cannot be returned, including:

Personalized or custom-made items
Gift cards
Clearance or final sale items (unless required by law)
Opened personal care or hygiene products
Perishable goods
Hazardous materials or flammable products

If you are unsure whether your item qualifies for a return, please contact us before submitting a return request.

8. Exchanges

We do not offer direct exchanges.

If you would like a different size, colour, or product, please submit a return request for your original item (if eligible). Once your return has been approved, you may place a new order for the replacement item.

9. European Union 14-Day Right of Withdrawal

If your order is delivered within the European Union, you have the legal right to cancel or return your purchase within 14 days of receiving the goods, without providing a reason, subject to applicable consumer protection laws.

Returned items must:

Be unused
Be in their original condition
Include original packaging and tags
Be accompanied by proof of purchase

Certain products may be exempt from this right where permitted by law, including personalized items and sealed hygiene products that have been opened.

10. Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that banks and payment providers may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at:

support@snuggletots.net

11. Order Cancellations

Orders may be cancelled or modified within 12 hours of purchase.

Once an order has entered processing or has been dispatched, we may no longer be able to cancel or modify it.

12. Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us.

Snuggle Tots